I placed my first order with iwantpants.com on 29/06/2012 and it was shipped and delivered very quickly. A week later I placed another order on 05/07/2012 for £21.46 (Order #100013039) and a third order on 07/07/2012 for £22.28 (Order #100013119), my credit card was charged the full amount for those two order but they never shipped! I emailed them several times asking about them, then complaining, then repeatedly requesting that my orders be cancelled and my money refunded, but without any luck. I received ONE response by email from [Name] saying some of the items in my order are backorders and expected in a couple of days, and asking if I would like to wait or cancel my orders. I repeatedly confirmed my wish to cancel the order, but nothing happened.
It's now more than TWO MONTHS after I placed and paid for my orders, their status on the website is still "Processing", they were not shipped or cancelled, nor was my money refunded. And they don't respond to my emails anymore.
Worst customer service ever! They lure you with very low prices and huge sales, and then steal your money. Beware!
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