Mrs Kathleen´s profile

Reviews (2)

Excellent website experience and fast delivery well done!

My purchase was quick and easy. The website was easy to use and the item was delivered very quickly great service all round.


Delivery let you down

Item was ordered for am delivery on Friday and didn't arrive until Tuesday. I was told the courier had lost the first mattress and then we almost ended up with two! Some breakdown somewhere. You really need to offer full order tracking.

19 September 2012

Reply from Mattressman

Thank you for your order and for taking the time to post your review it is much appreciated.

I apologise that the order was lost in transit. After arranging for a replacement to be sent, the original order was then located and delivered at the same time as the original, which is very poor communication.

Thank you for your patience whilst we resolved this.

Kind regards

Customer service manager

Mrs Kathleen´s profile

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Mrs Kathleen
United Kingdom