I own a domicilary care agency. i have had to write my own pols and pros as i find yours are not suitable as they are geared towards residential settings. alot of forms are more complex than needed. and also alot of info you provide on training is out of date i.e nvqs. there were other things out of date which i phoned and advised you of. system is good if youve never done this type of thing before but for an established agency i feel its not up to scratch.
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