I've found UKmail to be the most unreliable of UK couriers. Once, they were two days late for what should have been a next day pickup. Another time, the parcel never arrived, no card was left, and it was returned to the sender.
In the case when they were two days late, the driver was very friendly and apologetic.
They are a legit company. However, they very much need to improve their reliability and communication.
These guys are legit. Just watch out for some of the descriptions. I was a bit disappointed to find out the top of the line "chrome" Wahl clippers I ordered are in fact plastic painted chrome colour.
First, their web site could be improved. It is impossible to edit details having entered them on previous pages. Also their customer services is left wanting.
More seriously, the communication between them and the couriers in some cases seems quite bad. UKMail had no paper work for my scheduled collection and I spent a day in waiting. They never showed up until the day after the scheduled collection.
On a positive note, they did give me a discount.
They are also cheaper than booking directly with couriers, and of course you get the price comparison.
With Fedex and DHL everything went quite smoothly.
So, if your delivery is critical make sure you get a guaranteed service. Otherwise be prepared that the collection could be a day late.
These guys are fine. I have had some bad experiences on Ebay so I became a bit suspicious when the cheque didn't arrive. The "cheque is in the post" is an old one after all. Mazuma responded to emails quickly though and sure enough a couple of days later another replacement cheque arrived. So, all in all no complains. They seem to be a good company to me.
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