Worst Courier IMO, I ordered 2 PC components from Amazon one first class the other free delivery. At first 4 days had past and still nothing I was annoyed and assumed they had sent them together in which if this was the case I'd want a refund on the first class payment. 1 week past and still nothing. I decided to use the tracking and the only updates on the tracker were telling me that the day after I ordered it They received it into the Sandwell depot and then saying it was despatched later that day. that was 6 days ago. I decided to give them a call. I didn't want to at first because of the steep call price but decided it was worth it. After waiting 10 minutes on the phone so paying £1 I was finally put through I gave them my tracking number and was put on hold for about 2 minutes when I hear "The Other person has cleared" At this point I was incredibly angry. I'd just payed £1.20 wasted 12 minutes of my time to get no where. I reluctantly rang them again. After 3 minutes on the phone I got put through and gave them my tracking number. The assistant then replied."Umm, It doesn't look good. It seems like the parcel has been lost." At this point I had had enough. He said to give him until the end of the week to track it down and he then said If they found nothing they would contact Amazon to see about a refund/replacement. It came Saturday. I had received no word from Amazon. I rang Amazon and they told me they had heard nothing from HDNL. Fuming, I asked Amazon to contact them. After Amazon getting back to me they told me HDNL would try to track it down and reply the NEXT Friday. At this point I cancelled the order. I got a refund from Amazon and Ordered it again both first class. The next day it was delivered by Royal Mail I was so pleased. IF YOU FIND OUT YOUR ITEM IS BEING DELIVERED BY HDNL/YODEL CANCEL AND REORDER!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.