Very fast and efficient service, even though the order was placed over a bank holiday weekend. email updates at every stage of the process and a timed delivery slot as standard with the goods arriving within the stated one hour time slot - so helpful for planning out my day. Goods were very well but not excessively packaged and are good quality. The summer weight wool duvet is not "puffy" like a down one so looks smooth and flat on the bed, draping the sides neatly; it's not snuggly but it's light and comfortable and falls cosily around the body without leaving draughty gaps (haven't tried the thicker duvet yet). The medium pillows are well-filled, comfortable and supportive but, like the duvet, you don't sink into them as much as with a down filling.
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