Peter´s profile

Reviews (1)


Good prices but let down on delivery

Ordered on Wednesday, told delivery by courier but actually delivery was by Bed SOS van. Never turned up! Called next morning to be told 'It was on the Van but they were to busy and did not get around to me'. Delivered next day at 4pm, just left it in the dining room no offer to take it upstairs or apolergy for delayed delivery. Driver was in the house 30 seconds and then gone.

21 September 2012

Reply from

Hi Peter,

Thank you for your comments.

I am glad you like the product and apologise to hear about the issues with your delivery. Even though we offer FREE DELIVERY we still expect our deliveries to be to the highest standard and next day if ordered before 1pm so we apologise about the delivery issue with this order and delay.

Due to the drivers wearing outdoor clothing and footwear we and many other companies tend to deliver goods to the front door this way your homes are kept clean.

With regards to the apology we apologise in house as a company as the delivery driver who delivered your order may not have even know the delivery was even late.

If you have any further questions please contact uS on 0844 357 0428


Peter´s profile

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United Kingdom