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letter I wrote to lovefilm says it all:


CARS Credit Link Recovery Solutions Ltd has been sending me letters asking for £10 for a DVD it says I have not sent back to you.
Your CARS reference: 5*******

I was away on holiday for a while but when I got back from holiday I posted the DVD 'Brighton Rock'. back to you on Monday 10th September 2012.
The DVD I had before that was "Never Let Me Go", which I posted back to you months ago in June or July I believe.
You should have definitely got both DVDs by now.

Please can you confirm you have got both DVDs back and inform CARS UK that you have got it and cancel their services.
I am very disappointed that I have been treated this way by you resorting to a credit reference agency, sullying my credit record, and forcing me to spend precious time writing emails like this to you.

You did not even bother to contact me personally yourselves, over a simple error involving me changing my bank account, forgetting to notify you and then going on holiday.

When you have sorted this out I would like a letter from CARS also to say that the debt has been cancelled.

I have been a long-term and loyal Lovefilm customer, but this has really put me off staying with you.

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Brendan O'Meara
Nottingham, United Kingdom