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Reviews (1)

Kens Yard Ltd.

Packaging of three items looked like they had been chewed by a dog

Three items arrived in dog eared packaging wrapped in packing tape and as I was away at the time of delivery I was unable to inspect. As it happens the items were undamaged but still surplus to requirements, but how could I return the items in packaging that looked like they had been minced and then wrapped by a three year old at christmas? I spent over a thousand pounds on velux windows and flashing kits, but the three additional items mentioned above that cost approx seventy pounds have blown your chances of further purchases. Well done Kens Yard!

21 September 2012

Reply from

Hi Pete,

Thanks for the feedback and apologies for the poor condition of the packaging. Was it Ken's Yard tape that was wrapped around the boxes? The goods come into us in the morning from VELUX and are sent out by our Warehouse guys to the customer in the afternoon using 3rd party carriers. I just need to clarify whether the damaged packaging was caused in transit from VELUX or in transit from Us. If the tape was not Kens Yard tape, this would indicate the boxes left us in condition and were damaged in transit and poorly 'patched' up in one of the carrier depots which I will need to discuss with the carrier. If it was Ken's Yard tape then the boxes must have come into us in poor condition and one of our guys did a poor attempt to patch them up. In this scenario, we may have been best to send the goods straight back to VELUX and ask for replacements - however this would have delayed your delivery by 1 - 2 days. Would you have preferred this?

Thanks again for the feedback and apologies. I would request that you do give us another chance in future. As you can see from the other reviews, we get things right 95% of the time. I want our service to be the best available so will ensure your experience on this occasion is not repeated.

General Manager
Kens Yard Ltd.

Pete Reed´s profile

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Pete Reed
United Kingdom