We ordered some rather unusual items as part of a package and needed to have a custom item made. It was also necessary to return for replacement some items wrongly picked. I found the website interface easy to use and the level of service excellent. The process and fulfillment were handled in a prompt and courteous manner and the return made easy.
Thank you particularly to the front line staff. They were allowed to make instant and positive decisions to meet customer needs and did so.
Once the blood returns to your face from being flushed out by looking at the prices for extreme chocolate, the service received from Chocolate Trading was exemplary.
The presentation of its products on its website was informative and easy to navigate and the delivery was prompt and uneventful.
I've never received a shipment from them that contained any broken bars which for chocolate is a challenge, although the polyurethane packing bits are a real pain to get into the bin without a plastic snowstorm. And once bagged up for disposal, my cat broke into the bag and tried to eat them.
But all in all, I'd recommend Chocolate Trading highly and use them again.
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