Lorna Fisher´s profile

Reviews (2)

TNT Express

Total Shambles

This is the second time I've been unfortunate enough to be on the receiving end of a TNT delivered parcel, and both times have been equally as disappointing. Each time they claim a they tried to deliver and I was not home - funny as I'd taken time of work to wait for them - foolish I now know. Calling the customer helpline is of no use whatsoever; yes they are very kind and borderline helpful in that they can tell you your order will (yet again) be sent out the next day, but I'm afraid that's no good when the driver doesn't bother to show then claims you weren't home. If you're lucky enough to actually receive your parcel, chances are it'll be in a sorry state - everything I've had from them I've returned to sender, probably due to being loaded & unloaded multiple times from the mystery delivery van(s) that operate through Edinburgh City Centre.
Save yourself the hassle and don't bother - unless you want to wait 5+ days for a damaged parcel to appear.


Awful 'company' - totally incompetent

I'm honestly at my wits end with this company. I bought a new build apartment in June and the supplier was First Utility. I changed back to my original supplier therefore I was only with them a short while yet seem to be plagued by letters relating to an 'overdue' (estimated!) balance on my gas account. This balance is in fact false as I spoke to someone last night (after finally getting trough) who confirmed that they do have the correct meter readings - to which I owe for 19 units of gas and not the 300+ as per the estimate but couldn't explain why I'm still being harassed by their Credit Control Team. To top it off I came home today to find yet another letter from Credit Control threatening court proceedings!?! Seriously!?! The best part is - I actually emailed the Credit Control Team last week about this, surprise surprise that email was ignored too, yet they managed to send me another threatening letter just the other day..... Come on guys, sort yourselves out.

Let's be clear on one thing - I have no issues in paying for what I owe, none whatsoever. I just want a correct BILL without the constant harassment. I've honestly had enough, time to see my solicitor I think.

The only positive thing I have to say about this company is the staff (when you get to speak to them) are very polite and helpful, it seems to be more their system that's an utter disgrace.

Carla Linley found this review useful

25 September 2012

Reply from First Utility

Dear Lorna,

A member of our Consumer Affairs team has been trying to contact you directly with the resolution, but has been unsuccessful.

Could you contact us by phone (0845 215 5000) or email (customer.service@first-utility.com)at your earliest convenience please.

Thank you.

Kind regards,
Customer Services, First Utility

Lorna Fisher´s profile

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Lorna Fisher
Female, 1983
Edinburgh, United Kingdom