Ayeesha Lewis´ profile

Reviews (2)

ZestBeauty.com

Easy ordering, good price & quick delivery

I was so happy to find a company selling Dermalogica at competitive prices

Ted Baker

I wish I hadn't bothered

I strongly advise against ordering anything from Ted Baker. They use a rubbish delivery company. When they tried to deliver the package we were out. When we tried to arrange re-delivery the driver was extremely rude & uncooperative. When we complained to the delivery company they referred us back to the driver. Again he was rude and uncooperative.

To cut a very long and frustrating story short we contacted Ted Baker who eventually arranged re-delivery. When I asked for compensation they offered 20% off my next delivery. I don't think that's acceptable as I wont be ordering from then again. Why should I have to spend more money to get compensation for poor service?

03 October 2012

Reply from Ted Baker

Hi Ayeesha,
We are sorry to hear of the disappointment you experienced with Ted's courier service. We will be sure to log this with the relevant department for future reference as any negative view of the courier does not reflect well on Ted. I can see that this issue has now been resolved however if you have any further questions please be in contact at ask.ted@tedbaker.com.

Ayeesha Lewis´ profile

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Ayeesha Lewis
Reviewer
United Kingdom

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