Michael Gower´s profile

Reviews (3)

Westin Gourmet

New customer special offer tiny portions & overpriced

I used this company for the first time based on the TrustPilot reviews and am extremely disappointed. The introductory special offer stated I would receive £79.99 worth of meat for £40. Well I wouldn't pay £40 for what I received - a small chicken, a pack of small pork loin steaks, the smallest pack of 2 chicken breasts I have ever seen, 2 packs of sausages, a pack of beefburgers and 2 average sized steaks all supposedly coming to a penny short of £80 using the original pricing. There was an additional freebie of another pack of 2 steaks but this shouldn't be factored into the overall price as they were freebies. To be fair to the company I haven't tasted any of it yet but this introductory offer is laughable, certainly not worth £79.99 and in my opinion not anywhere near £40.

UPDATE ON REVIEW - Tried your pork steaks last night which were VERY small but tasted okay, not the best that some people's reviews say they are. Anyway, we both went to bed with upset stomach's from the pork and had a lousy night sleep! Will not be buying from you again.

17 January 2013

Reply from Westing Gourmet

Hello Michael,

Thanks for the review.

I can advise that the price of the pack is based on the seliing price of the items we sell individually on our site.

When purchased separately, they would cost £79. We detail the size of the items we provide in our packs on our website so all our customers are aware of what they are due to receive.

Because we use small farms to source many of our products from this can lead to a premium on the prices we charge - but we belive the quality of our products justify the price we charge and hopefully when you come to eat the items you received you will agree with this.

All the Best

Dominic
Westin Gourmet Customer Support

Mattressman

Excellent! Superb all round.

This is the second time we've used MattressMan and have never had a problem. Excellent quality mattresses each time, service and delivery are both fantastic and quick. Very reasonable prices too. Highly recommended!

29 October 2012

Reply from Mattressman

Thank you for your custom and for taking the time to leave your feedback it is much appreciated.


Kind regards

Customer service manager

Travel Republic

STAY AWAY FROM TRAVEL REPUBLIC!!!!

This is the worst travel company I have EVER been with, and I advise everyone to pay just that little bit more money and use a different travel company for that extra peace of mind, as when something goes wrong, it becomes a nightmare to resolve!!!
We booked and paid for our accommodation to Greece last September and were due to fly out mid July 2012. I emailed our hotel 3 weeks before we were due to leave to ask if they could pick us up from the airport, as I read that they do a free shuffle transfer. They replied saying that they did not have any booking confirmed for us and they are full, even though I gave the reference and names of our party. I called Travel Republic who said not to worry, we have accommodation booked at our chosen resort and they haven't heard anything from their supplier Med Hotels that we aren't booked anywhere else. I emailed the hotel owner back stressing that we do have accommodation booked and told her that Travel Republic use Med Hotel on behalf of TR, where she said that she is refusing to take any bookings from Med Hotels as they didn't pay her for last years bills. Alarm bells started ringing, so I called the TR customer service team on countless occasions almost every day speaking to someone different. Non of them had a clue, they were all useless, one of them told me to get of the phone as he needed to take other calls!!!! What kind of Customer Service is that. To cut a long story short, this went on every day not knowing where we would be staying, and then the day before our flight to Greece we got an email saying that we would be staying in the apartments opposite, which didn't cater for breakfast which we had paid for nor did it have a swimming pool. The apartments where also cheaper! I accepted the accommodation under protest as it was far too late to go and look for different accommodation. They also had told us a week before that they wouldn't put us into this accommodation as it's not up to their standard. I was fuming, but had to accept this.
I didn't want this to end there, This company really got my back up, so when we got back from our holiday I contacted their Customer Relations Department to complain and put in a claim for not providing breakfast which we paid for and also for the amount of stress caused before our holiday had started and for the amount of hours wasted on the phone to their useless customer service team. I didn't hear anything for a while, so I posted something on Facebook, to which I got a response saying they will get someone to reply to my email. The reply was that they will investigate my claim and have a response within 28 days. They don't start the 28 days from when you contact them, they do it from when they respond to your email which is ridiculous. Anyway, 28 days passed and I didn't hear anything back , so I posted on their Facebook wall again and I was told that someone will get back to me. This went on for another month. I was persistent with them as I wanted my money back from what we had originally paid and also some compensation for all the trouble they had caused. My first offer from them was a lousy 10% discount of any future hotel booking. What a joke! I had already told them that I'd NEVER use them again, so I refused and a week later after I kept on posted negative comments on their facebook wall I was offered £48 for our breakfast for 4 days. I accepted it but this was disgusting, as that money was rightfully mine in the first place and they waited 3 months to give me it back without any apology. I wished I had the time to take it further as they are a disgusting company and should not be allowed to still be trading. If you really want honest reviews, keep looking on Facebook, all you see are mostly people complaining about how they have been treated. I told the customer relations manager that I will be posting this on every review site and I am keeping my promise. I want everyone to be aware of this dreadful company and to stay away from them. They don't care about you, they just want your money. They are cheap for a reason!

Michael Gower´s profile

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Michael Gower
Reviewer
1972
United Kingdom

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