I initially ordered a Zephros 1 tent because I came across Springfield on the web and they had what I wanted at a good price. However, when I completed the order I discovered that, once again, I was being punished for living in Inverness in the Highlands by being asked to pay extra postage. This is quiet common with English firms who believe that Inverness is off the edge of the map and It is infuriating because I send goods all over Britain at a flat rate with Parcel Force. I sent an e-mail to Springfield cancelling the order and explaining why.
They responded within 24hrs offering to reduce the postage to the normal rate and so I bought the tent from them. An excellent example of good customer relations and I shall deal with this firm again.
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