John Lewis

Service is terrible

If you think that John Lewis offers better service than other stores you would be wrong.

I waited 7 days for free delivery of a £435 washing machine. When it arrived it was damaged so I had to wait 7 more days for a replacement for something that was John Lewis' fault. Customer services didn't seem to have much faith in the delivery system and explained that it was a long process; which I would have believed if John Lewis hadn't been advertising 'Express 2 working day delivery available'.

The John Lewis installation guy (for which I paid £25) told me I had to cut a plug sized hole in the side of my kitchen unit to fit the plug and wire through when there was a perfectly good wire sized hole already there. Customer services told me if I was unhappy with the installation I could cancel it - fantastically unhelpful!