Just spent 25 mins trying to get into my playtrade account and went through all the fuss of creating new passwords etc with customer services only to find i still couldnt access it. rang them back again and was told to call another number and finally get through to that number to be told that all non business accounts have been deleted! No notification, no warning to customers etc .. just go on site one day and find bang, all deleted!! Not even an apology from the guy on the phone. Wont buy another thing from them EVER!
When it works its fantastic but I have had many transactions that have not tracked and it is Sooooo hard to contact them. they make it difficult for you to email them and most of the responsed dont allow for replies. I have had transactions declined that show on the system and the trans details were given by the company I purchased from yet it is declined ??? It is far too hard to sort out the transactions that dont track properly of which I have had six this year. All unresolved. All I cant talk to Quidco about until they contact me. Really frustrating company to deal with.
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