Boots

boots online is absolutley useless!

last xmas i ordered over £100 worth of stuff- was delivered late and my boxes were squashed. they apologised and gave me 500 advantage card points. so i gave them the benefit of the doubt. i ordered my cotbed mattress last week- was meant to be delivered yesterday so i took the day off work and waited. it never came. checked with the couriers- who are the most uncontactable people on the planet! and they said it had been send back to depo as it was bigger than expected and it would be delivered at some point next week! its a cotbed mattress- it was always going to be cotbed sized!! so i call boots and get 'what do you want us to do about it?'. how about deliver my item that i payed for!!
the only thing they can do is apparently email the courier company and see what they say about giving me a new delivery date. no offers of apologies or compensation...nothing! so now i need to take another day off work 'at some point next week' and am completely expecting my parcel to have been trashed after over a week of being shoved about in various warehouses. not happy. a big company like boots should use a proper courier company and not flaming hermes who are all self employed car drivers. not good enough.

Helen Bowden found this review useful