Ted Baker

Slick operation until delivery of goods. 1st occasion took over 3 weeks and 2nd occasion, good just didn't arrive

I love to purchase gifts for my family from Ted Baker as they feel it's something really special, to receive a Ted Baker item.

It is so easy to browse the latest styles and to select and make that special purchase, but I just won't do it again as the delivery was a nightmare. I spent eveyday the items were due on the phone or website trying to locate and track my goods. On the 2nd occasion when goods didn't arrive Ted Baker refunded my payment with out question, but the whole experience left me exasperated.

03 October 2012

Reply from Ted Baker

Hi Ann,
We are sorry to hear of the trouble you have experienced with Ted's courier service. This is most certainly not what we like to hear, as any negative view of them reflects badly on Ted. Please rest assured that this feedback will be logged with the relevant department.