In response to our earlier posting about the problems in transferring our gas supply, and First Utility's posted commitment that someone would be in touch to resolve our issues, today they just sent an email, the body of which said "I can confirm that this is with our Registration team who are working hard in order to get your Gas supply over to First Utility, we are experiencing difficulties, but hope to resolve this as soon as possible." Which is exactly what they've said on previous occasions. After more than three months, we are still being fobbed off with the same excuses. A customer oriented organisation would have said what the problem was, and when they expected to resolve it. They might also have assigned a senior trouble shooter to fix it. First Utility have done none of this. Despite all their assertions about being committed to high levels of customer service, you (Trustpilot's readers) can judge for yourselves whether this is in fact correct.
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