Item delivered as advised by an earlier e mail and within the stated time slot. Much better than the normal service from ‘Royal’ Mail which can:-
a. not arrive at all
b. arrive damaged
c. be delivered to the wrong house
d. taken away for me to collect from the sorting office which has hardly any parking facility
My personal home circumstances are a 91 yr old living with us and a Lifeline alert system is present in the event of emergency. (He has suffered three falls in the house). My wife is 9 months pregnant. We establish a there is a fault present on our line, broadband upload speed 0.19mbs. Can't make landline calls or receive them. Fault reported to Orange staff. While waiting for the call to be answered from my Orange mobile phone, I am told that 'Orange prides itself on it's excellent customer care'. What a joke! I am asked to dismantle my phone sockets and do tests otherwise I may be liable for a £105 fee. I am then told by the same non uk operative that my fault would be treated as a priority but she couldn't report it because their systems were down for maintenance. (This was on a Saturday afternoon). She stated that once systems were back up she would log the defect and call me back on my mobile. It goes without saying I never got a call back or even a text. It took a second call to get the fault recorded on the next day. The earliest day would be in 3 days time, having been asked a preferred visit time I selected a.m. (I wonder why!) My wife took time off work at a cost to her. It goes without saying the engineer never came. I rang to find out why no one attended and was told I would have to re book the visit. No reason given! (Could it have been because it had never been booked in the first place) Imagine how I felt! I chose not to speak with them and to arrange my telephone and broadband service from another provider. I have raised formal complaints with Orange about the actions of it;s staff during this whole matter, by e mail on the address they gave me. They have responded saying the matter will be dealt with within 24 hrs. Guess what, they haven't responded after 5 days! I will take this to the regulator. This company's service is the lowest of the low. I have been a loyal Orange customer via mobile for many, many years but this 'service' has ensured I WILL leave them, even if it costs me money and NEVER return for ANY service they may choose to provide. This review is totally honest in every word. No one should ever be expected to have to suffer this. DO NOT USE THEM.
I understood the terms and conditions and return policy of the company, however, it would have been nice to have discussed the item, (of which they only had 1). I was also considering buying a lens filter/protector. Because it was a Saturday, there was no live chat or person answering the telephone when I rang. The store was shown as being open. The telephone switched to answerphone and as prompted I left a message with my contact number for someone to call back. I sincerely thought someone would do that, even if it was by the end of that day. I appreciate store staff could be busy. Sadly, a week later there has not been any contact. I did make the purchase of the lens, but decided to buy a filter from another seller. In short, if you have an answerphone and request details so you can call the customer back, then do it! The item was packaged well and arrived promptly. Customer experience let down by a lack of customer service.
Can’t fault the service from the company, but I could have got the product much cheaper, sadly I found out too late to cancel the order. The item arrived very well packaged but not by enough to cover what I could have saved.
I wanted a specific style, make and pattern of mug. Muglamania ticked every box and at a price cheaper than anywhere else on the internet. My concern was will I receive a box of broken china, even 'Royal' Mail could not cause any damage to the items. Very well packaged. One very happy customer. I will use them again.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.