Michael Swinburne´s profile

Reviews (2)


Brilliant customer service!!

Needed a specific amp ordered quickly and delivered the next day if it was possible (due to being messed about by another company it was a pretty late order on my part). Talked to Eddie who sorted everything out and explained some other order details with real clarity and was extremely helpful, patient and polite. Massive thanks to Eddie and GAK!


Outstanding customer service!!!

I ordered a Gibson Les Paul Studio in ebony on a wednesday afternoon, maybe an hour after ordering i received a phone call from giggear explaining the guitar was out of stock and asking if would i like to cancel my order, wait (possibly 4 months due to manufacture) or change my order. I asked what options i had for changing my order, still wanting a Gibson Les Paul, around the same price and as close to the Studio specs as possible. The help and advice i received was brilliant, being both informative (down to listing specs and describing picups, sound etc..) and helpful in so much as i could place another order that same day.
I felt i could ask questions without feeling i was being a nuisance, causing any bother or generally wasting their time, which is something i've NEVER experienced when dealing with guitar sales people before and i've dealt with an awful lot over the years I've been playing, often never returning to the store ever again having been made to feel unimportant and that my custom doesn't really matter.
The shipping was extremely fast (next day. shipped Thurs morning arrived Fri lunch).
I would highly recommend giggear to anyone and will definitely return to them again in the future.
Outstanding general and customer service! A massive thank you!

Michael Swinburne´s profile

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Michael Swinburne
Male, 1982
Nottingham, United Kingdom