LookFantastic

Fave products and good prices!

Called up for advice on some products I was looking to purchase, customer service lady was really helpful and talked me through the benefits and pointed out what offers they had on sites and freebies I could ask to my basket, fast delivery and cheaper than the highstreet!! Looking forward to placing my next order :)

14 May 2013

Reply from Lookfantastic

Hello Amy,

Thank you very much for your shining review.

It's great to hear that you have been so pleased with the service we offer and the items available on site.

If there is anything that we can help you with at all, please do not hesitate to get in touch.

Kindest regards,

Lookfantastic.com Customer Care Team

Protect your bubble

Liars

Most 'customer' reviews on here are fake, they delete all negative feedback. Jokers.

Lynn Smith found this review useful

Very

Appalling Customer Service

I placed an order on the 26/08/12 for the Toni & Guy hour glass wand curler. Immediately after placing the order I realized I had not updated my address after recently moving back to Home after leaving university. So roughly 2 minutes after this I contacted very and cancelled the order.
Two days later I noted that on my account information that the item had been delivered, I contacted very immediately and over a period of 8 days I received 4 automated responses and nobody actually willing to help me, when I did get a reply from someone they said that I had personally signed for it and they had the signature to prove it, alas this was not the case, I photocopied my passport and sent it directly to the advisor. I was then ignored for a further 7 days, today I got a reply stating that I will not be getting credited for the item as this was my fault , even though I had been in contact to cancel the item within 10 minutes of the order.

Useless customer service, spent over £1000 with the company and they wont refund me £30.

Dave Gavin found this review useful