Pixmania

Had to fight for a refund, got a credit and another faulty camera

Previously bought a D90 in Jan from Pixmania spent weeks/months trying to get a replacement/refund. Poor communications from the company and weak service.

I got the credit back eventually, and ordered a D7000 which has focus problems again. Frankly at this stage I am quite annoyed that I had to spend money on another faulty product from the company. I just wanted my money back (a real refund) not a credit.

I can't blame them for the problems I have had with the cameras, but I can blame them for some pretty terrible customer support which included a number of mix up's, a supposed exchange that never happened, and having to threaten to take legal action unless the situation was resolved.

I would advise others to avoid the company I have had nothing but bad service from them. Prior to this I had a good experience with Pixmania. It seems everything is ok until you have a problem with a product and want to return it and resolve a problem. Then the customer support just falls apart a mix of admin errors, ineffective communications and weeks of bashing a keyboard in frustration.

Customers deserve better than this.