I have been a good Tiscali talk/talk customer to around 6 years. I received a phone call on Friday 13th at 4.00pm ( recorded call) offering me TalkTalk plus TV with a youview box totally free, however, i would have to sign to a new verbal 18 month contract, my payments would stay the same at £5.75 per month, no extra than what I’d been paying for my broadband and phone already with them for the past 6 years.
We'll it sounded to good to be true. it was. Since then i had an awful time. On the 18th December I have my bill via email, my payments had go up from £5.75 to £15.50 on 24 month contract. this is not what I agreed to.
I called their billing department, after speaking to 5 customer service managers and being on the phone 1.15, being called a lire , all what was recorded by them, I told then this is not what i wanted nor had signed upto, and told them I want to cancel my verbal contact, all-be-it total wrong, and not what I have agreed to return the youview box, cancel my new contract and set it back to how it was 5 days ago. I was informed I would have to pay a cancellation charge at £100.00, well I hit the roof at this point.
Revert back to my 1.15 min call eventually they agreed a mistake had been made and they would add credit to my account for 6 months bring my payments down to £5.00 per month, then in June 2014 & December 2014 I need to call where they would re-apply discount make my continued payments to be £5.00 from £15.50 also for the inconvenience would credit my account for the December leaving nil balance
Well I though great, 1.15 of my time for something that had been mis-sold to me in the first place, and I had saved £0.75 p. this was not the end.
I feel all this was a pain, and waste of my time and if they are doing this to other customers it need s to be pointed to the public. What better way than by watch dog.
On Friday 21st, I still in discussions, having verbally promised to credit my account the balance was still showing, I also received a welcome letter from them stating I’m on a £15.50 per month contract at £15.50 AARRGGHH!! I’m now communicating via email for traceability. I will keep you posted
I have also reported them to BBC watch dog
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.