Steve Hammond´s profile

Reviews (3)

Guitar FX Direct

Great service

Superfast delivery with Signed For delivery and well-packed. Good communictions too. Recommended seller.

Could be really good, BUT...

Generally good quality print, finishing and despatch. Online ordering system is a breeze to use, and the updates on despatch are helpful. Never had a late delivery so far. However over the time we've been using them (for quite a few jobs) we've seen the print quality reduce slightly so it's not a 'wow' every time. Mostly to do with colour balance, but also in one instance the creasing and folding on a 4pp A5 was dreadful and should never have got out the door.

Their system does fall down though when a job is less than perfect. A phone call to the team will get response of either 'please send photos' or 'we'll get someone to look into it'. In every case we've had to chase to follow up and - unlike the ordering process - there is NO system to update you with progress on any reprint or its delivery. Had to phone up again today about some vinyl banners on which the printing was very good but the eyeletting was appalling and again should never have been sent out. Any kind of quality control would certainly have picked this up so you start to wonder if they're sending stuff out on the off chance people won't bother to bounce it. I'd have thought that getting a reprint done quickly and keeping the upset customer informed was essential?

We might not be the usual Printed customer in that we're design consultants with decades of experience in buying all types of print and display so maybe we're more critical, but there does seem to have been some slippage in quality, and problem resolution needs a robust and effective process to match the ordering system. Customers should NOT need to chase the supplier like this.

Finally a nag about bill payment which is a frustration I understand is also shared by the accounts department. Not being able to pay multiple invoices in a single transaction is a time-wasting nonsense. Please get this changed! Thanks

Al Martino found this review useful

29 May 2013

Reply from

Hello Steve,

Sorry to hear that you are disappointed, a reprint is on the way for you.

Thank you for leaving such constructive feedback, we're always looking for way to improve our service and I'm pleased to tell you that we already have some changes in the pipeline.

By way of apology for your recent experience with us I'd like to offer you a discount off your next order. I'll send you an email with all the details shortly.

Sorry again


The John Lewis of music gear retailing?

Prices are always as good as you can find on the web and they offer a decent extra warranty that others don't. Add free next day delivery and it makes this a bit of a no-brainer. I've now used them 3 times and every transaction has been problem-free.

Steve Hammond´s profile

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Steve Hammond
Male, 1956
Shrewsbury, United States