Dear Peter,

Thank you for the review you left this afternoon at 2pm on your recent order from Mr Memory.
I am sorry to hear you believe the memory may not be compatible.

I have now had the opportunity to look at your order and investigate.
From what I have found I am unable to see any notes on the order which you have advised us of which relate to any issues with the memory supplied!

All the memory we supply is 100% guaranteed for the model you select, and to that end I would like to find out why in this instance you believe this not to be the case.
I have already tried contacting you directly by phone, and will try contacting you again by phone and email this afternoon so we can discuss this matter further.

Kind Regards,
Paul Atkinson - Sales Manager