Aimee Bradley´s profile

Reviews (1)

Digital Fusion

Terrible customer service and incorrect pricing

brought a TV on the 24th of the month, 2 hours later got an email cancelling the order stating it was last months offer - said we could re-purchase the item at the "correct" price. go to website to see the tv price has not changed. called up to speak to a manager who is out of the office until further notice, they spoke to us like crap, hung up on us and refused to allow us to speak to a manager. We have had the money taken out of our bank and no goods to show for it, no one will speak to us and they refuse to sell the product at the price the STILL have it listed at. i called 15 times attempting to talk to a manger and they kept hanging up on me and stated they never put the transaction through yet we have no money in our account and a debit which clearly states they have taken it. i would NOT recommend this company to anyone their customer service skills are disgusting and have products listed at LAST months offers when it is very nearly the next month. i am now putting in a claim with my credit card for them.

Tom Saunderson found this review useful

03 October 2012

Reply from www.digital-fusion.co.uk

Sorry we could not fulfill your order, as we couldnt loose £ 300 pounds on a offer that had expired ,
I appologised to you pesonally and explained that their was a mistake on the feed.
But you insisted that we fulfill the offer, you insisted and abused me with all the names under the sun.
IF WE could fulfill your order we would have done so.


You insisted that you speak to a manager and we advised to call the followin day, however you did ring 15 times in an attemp to busy our lines you suceeded and yes you have suceded in leaving this horrible review.

But its not your fault I guess its the way you were brought up

Aimee Bradley´s profile

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Aimee Bradley
Reviewer
1983
Chichester, United Kingdom

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