I've been appalled by the service provided by cash generator. I tried to purchase an iphone on line from them coming from their store in Derby. The frist phone they sent me was the wrong colour and locked to a network different from that specified in the advert.
I called the store and they politely apologised and said if I sent the phone back they'd refund me. A week later another phone arrived. This one was faulty as the speakers didn't work. I called them to explain the fault and they told me to send the phone back. Which I did and called to check they'd received it and make sure they knew what the fault was. The next day I called to find out what they were going to do about it and they informed me they'd tested the phone, it was fine and they had posted it back to me.
Unsurprisingly, the phone did not miraculously work as a result of their 'testing'. On speaking to them again it transpired the manager who tested the phone wasn't told what the fault was so didn't test the sound. He then informed me that they could pay for it to be fixed but could not refund me since it had been more than two weeks since my first transaction and i was not within my rights to receive a refund anymore.
I don't see how my only option legally is to have to wait to get it fixed, which I would no doubt have to pay for before i got reimbursed, or pay yet again to send it back to them for them to get it fixed.
What kind of shop is this that it has taken 3 deliveries, and nearly 4 weeks and they still haven't produced the item I have now more than paid for?
Don't ever purchase anything from this shop and expect them to get it right first time, if at all.
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