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Reviews (1)

Lastminute

No Hotel booked and now overdrawn!

I chose a hotel on the lastminute.com website. I clicked the ‘Book now’ icon which directed me to another page that asked me to complete the names of who is travelling and the asked me to click the icon that said ‘Accept hotel policies and continue to checkout’, which I did. I was then directed to the payment page where I was asked to input my credit card details and make payment. I did this and clicked the ‘Make payment’ icon. I was then told that the 'booking was unsuccessful and your credit card has not been debited'. I thought maybe there was an issue with my credit card and therefore went through the whole process again and used my debit card only to receive the same message: 'booking was unsuccessful and your credit card has not been debited'. The following morning I tried to use my credit card and it was rejected as there was a pending payment to Lastminute.com for the cost of the hotel. I then checked my bank account and discovered there was another pending payment to Lastminute.com for the same amount. This also put me overdrawn. I contacted lastminute and they informed me that it was down to the bank and Credit Card Company as they had authorised the payment. I tried to explain that they only authorised it as a direct request from lastminute.com even though they stated on both occasions that 'booking was unsuccessful and your credit card has not been debited'. I have been told that to get this reversed could take up to 7 days and in the meantime I'm racking up daily interest charges and unable to use either account. How bad is that, choose lastminute.com at your peril.

Steve Green´s profile

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Steve Green
Reviewer
1963
United Kingdom

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