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Shockingly Bad customer service

I have been a good customer to Nisbets over the years, however it seems the larger this company gets the worse the customer service has become. I have sent back a faulty item within warranty and they will do absolutely nothing about it and trying to say that the fault is through overloading which is just not true. I am now going to a small claims court to try and get some recourse there as the smug customer service representatives take great delight in telling you what they won't do to help you.

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Tracey Lewis
United Kingdom