I bought 6 chairs in store, I was told that they had 1 in stock and would order 5 more within 2 weeks. I reluctantly decided to go with this. 4 weeks later, no call. I couldn't get through to them on the phone and when I eventually got through they hung up on me!!
I spoke to customer service 7 times and not one call was returned as promised. The store won't answer their phone so I have to keep visiting them to complain.
This has been one of my worst ever retail purchases and I am shocked at how utterly poor their service is..not what I expected of BHS. I certainly wouldn't buy anything else from them again. 3 months on and I now have 5 out of the 6 chairs.... 2 are damages stock that they gave me as a gesture!!! I'm still waiting for the 2 replace,nets and 1 new chair. These were supposed to have been delivered 4 weeks ago.... Still waiting. I'm going to drive to Broughton "Chester" today, they better be prepared for a mighty ear bending....
I would have scored them 0 out of 10 however 1 out of 10 was the lowest option!
These guys come highly recommended. We contacted them by phone and had a written quotation within the hour. We agreed the spec and received visual proofs the same day. A couple of days later we received photos of a sample item printed.10 days later our branded pen drives turned up better than expected.
Very good service, great communications and a first class product delivery. We will be placing an order via our other company very soon! Well done to the team at USB2U.
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