Caroline Westoby´s profile

Reviews (1)


MD cuts cost by NOT employing managers

Posted original birth certificate, marriage certificate to SA. Pd £60.00 for guaranteed, signed delivery within 7 days. At the same time, posted insignificant documents to the same address using normal mail & pd £7.00.
The £7.00 documents were delivered within 7 days.
3 weeks later, I am still waiting for delivery of the guaranteed parcel.
The international team advised parcel was delivered at 17:30 on Friday, but nobody was around. Daughter states there was no note left by courier. PF told me would look into it and get back to me. Needless to say, zilch, nada. I phoned again. This time they gave me bogus numbers in SA to phone. Oh yes, & an address: Cape mail hub. This is like telling someone their parcel can be found at London mail hub ! Idiot.
Now try and lodge a complaint or speak with a manager. Bloody impossible!!!! It would appear, PF have no managers or complaint team, just customer service reps who don't even know their real names or possibly they don't know the names of their colleagues!!
that could explain why their service is so appalling. Of course, the MD is just laughing all the way to the bank, whilst his customers are crying out of sheer frustration that they can't even speak to a manager or obtain the correct SA contact details or address ! !

Laurie Durand found this review useful

Caroline Westoby´s profile

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Caroline Westoby
United Kingdom