Mike´s profile

Reviews (2)


Inaccurate Description and Withholding Refund

The item was described as manufactured by Apple and complete with wall adapter.
It arrived in a grubby state with a cheap black mains cable and no wall adapter.
Despite acknowledging that it wasn't as described they insisted their company policy was to charge a re-stocking fee.


Stock Misrepresentation and Breach of Distance Selling Regulations

The website listed a camera as 'in stock' which I ordered online. Payment was taken from my credit card immediately.
I then discovered lots of poor reviews about Sundigital - mainly that items weren't actually held in stock at all.
I phoned them the next morning and was told that the camera I had ordered wasn't in stock and that the website was being updated.
I cancelled by email. Over the next few days the website continued to show the camera as 'in stock' even though it wasn't.
I received an email confirmation of my cancellation but over a month later still haven't had my money back.
The Distance Selling Regulations require a retailer to issue a refund without delay and at least within 30 days.
The prices are only slightly cheaper than other websites which actually have business premises, stock and staff. I suggest you avoid my unpleasant experience and use those instead.

Mike´s profile

profile image of Mike
United Kingdom