I ordered via phone a samsung Fridge Freezer. Requested Friday or saturday delivery .Was not informed when purchased item was out of stock until received email with 'anisipated stock due the follwowing week 3 days later. My item did not materialise so I mailed them for an update and advised must have Fri /Sat delivery. Advised stock delayed again and due in the following week . After several emails advised their delivery due 3wks after my initial order was placed. Then received email into my spams to say that delivery was coming the nxt day which was Wednesday ans as a special deal just for me they wouldn't charge for next day delivery ? Got on the phone straight away to say Wednesday delivery no good & was told goods already despatched & so they would charge me £59.99 for failed re-delivery...[lucky I checked my spams that day] Stressed I had informed them SEVERAL TIMES of delivery days and wanted Friday or Saturday only... They agreed to change delivery to Saturday but then attempted to deliver on the Wednesday anyway. Finally received my fridge freezer on the Saturday but still waiting for my old one to be collected...To add insult to injury the advertised price of my item was reduced before they took payment by £20. I requested they reduce my items cost but they emphatically refused - even considering all the problems I had and failed delivery deadlines . I will NEVER USE BHS DIRECT EVER AGAIN.........
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