Even though we had read the reviews, we were willing to give Made.com the benefit of the doubt. This turned out to be a huge mistake. We ordered the Jersey & Jonah sofas early August. Suprisingly later than expected off the website the Jonah sofa, only once ordered was estimated delivery after Nov 3rd and the Jersey sofa last week.
No phone call was ever made to us at any stage in regard to the delivery date, so I contacted Made.com. Having been informed of a date, the delivery company arrived a day early unannounced and brought the wrong sofa. I was concerned that the delivery company advised me to use this sofa until another turned up and that this situation happens frequently!
I refused delivery and contacted Made.com. No apology given and I was advised my sofa was sent to an incorrect address. Re-delivery was made a week later with an attempted delivery of a faulty wrong sofa AGAIN!! No apology and I was asked what I wanted to do about it. The only resolution according to Made.com was to reorder and wait 8-10 weeks again. What an absolute joke this company is. I was told on the phone that "95%of orders arrive ok". Well not according to these reviews! Even if you are thinking of bypassing these reviews, please think again. Chances are..you may never see your ordered items!
Dave Naylor found this review useful
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