I received a beautiful replacement box of flowers on the arranged day. I wasn't sure that they would arrive as I didn't receive an acknowledgement, but online Customer Services did what they promised. I've increased my rating to 3 stars for that reason, though I am still disgusted with the quality of the phone support.
Update- I received an email very quickly offering to replace the flowers on a date of my choosing. Fingers crossed! Will update if received.
I have just returned from a long weekend away and found a box of flowers 'dumped' on my doorstep. There wasn't a card through the door door, so had they been stolen, I would never had known that they had been there. They also provided an excellent advert that we were away. I have spoken to a very unhelpful operative who was totally unmoved and uninterested. She gave me the verbal equivalent of a shrug of the shoulders and didn't seem to care that the flowers had been left there for 5 days so look awful or that they should not have been left on the doorstep at all had the delivery instructions on the label been followed - (If recipient not at home, please leave securely on premises or with a neighbour. Please leave card). This has been a terrible experience, rather than the pleasant one intended by the sender. I cannot possibly tell the sender how awful the flowers were. DO NOT BUY FROM THIS SHOWER!!
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