Called First Utility on the 3rd Sept and asked for a refund of my overpayment after I had transferred my supply to EDF (left because the prices were going up and the promised smart meter never materialised).
Was assured that I would receive my refund of £600 within 5 working days. Received nothing so called back on the 13th and then the 19th and then the 24th. Each time I was assured that the payment would go through within 5 days and on the last day that a senior manager would call me to discuss my complaint. Unsurprisingly I was never called and so called back on the 27th to be told it's not a 5 day wait, but a 3 week wait because of a backlog of so many people wanting refunds. All I want is my own money back, surely it shouldn't be this difficult.
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