Keiran Muldoon´s profile

Reviews (1)



Called First Utility on the 3rd Sept and asked for a refund of my overpayment after I had transferred my supply to EDF (left because the prices were going up and the promised smart meter never materialised).
Was assured that I would receive my refund of £600 within 5 working days. Received nothing so called back on the 13th and then the 19th and then the 24th. Each time I was assured that the payment would go through within 5 days and on the last day that a senior manager would call me to discuss my complaint. Unsurprisingly I was never called and so called back on the 27th to be told it's not a 5 day wait, but a 3 week wait because of a backlog of so many people wanting refunds. All I want is my own money back, surely it shouldn't be this difficult.

26 September 2012

Reply from First Utility

Dear Keiran

We sincerely apologise for the issues you have experienced and any upset caused.

We understand that a member of our Customer Services team has now contacted you to bring a resolution to this situation and a satisfactory outcome.

Kind regards
Customer Services, First Utility

Keiran Muldoon´s profile

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Keiran Muldoon
United Kingdom