Victorian Plumbing

Overall very good

I was impressed with the simple to navigate website and ease of purchase - thought the prices were just a little steep but that's my only criticism. Very quick delivery and products are exactly as described. Thanks very much!

Surfdome.com

Appalling Service - Never again!

I'm going on holiday soon and desperately need a pair of flipflops - no problem I hear you say.

As it was Monday lunchtime and I was going to be working all week I purchased online at Surfdome.com, £15 was not the cheapest but they looked nice and I thought "hey, why not". I paid the extra postage money (in total my order came to nearly £18) to ensure they were with me before Friday and relaxed...mistake!!

It's now Wednesday evening (5:15pm). I have still not had a dispatch note despite calling the company three times over the last 2 days - I've had lots of apologies and a refund for the additional postage but no action and still no notice of dispatch. I keep being promised they will arrive with me on time - how hard is it to send a pair of flipflops?!

I'm so disappointed as I'm now going to have to spend time and money at the airport, I wouldn't have wasted the money if I'd known what an awful company this was. If I behaved like this at work I'd have been sacked long ago! Stay away!

Ianand Sam Lewington found this review useful

14 October 2012

Reply from Surfdome.com

Hi Gemma, We are sorry regarding the issue with your Flip-flops. we can see that the order was delivered to you on 11th October at 11.54am. I appreciate that your order was not dispacthed as quickly as Surfdome would like, however it was delivered within 3 days of purchase. We do hope that they are ok and you got to use them for your holiday.
Kind regards
Surfdome

Protect your bubble

Leaving these scamers ASAP!

What a waste of my time and money - cannot wait to get away from these guys as it all seems rosey...until you need to actually make a claim that is. Appalled and disgusted. I can only assume the other comments on this site are false. Stay well clear!!