Washing machine broke down two weeks ago, two different engineers say it is beyond repair. They have now ordered a new part (out of stock) no phone call,no email,no text. I have to chase them with a 4 min phone call (10p per min) even to get to right department. Please contact BBC Watchdog, I have spoken to them and they wish to pursue this company once again, so please forward all complaints to them.
I was with three a few years ago and I swore that I would never go back! Anyway I hated being restricted on my iPhone with ridiculous data restrictions so I decided to try a sim only rolling contract so if it goes wrong I can get out of it. I must say I'm very happy, data speeds are fast and reliable throughout the UK. I know they have an Indian call centre and this will not change as this is how they can afford to offer unlimited data.
Talking to the call centre staff is a frustrating and tiresome experience but if this is not important to you I say you can't go wrong with the new three!
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