Avoid this company like the plague!! The are utterly useless. the don't have any customer service department for the people who are receiving the parcels and only the senders can get in touch with them. I was told on the phone today by someone at the above number that I was not a Hermes customer. In my opinion, that is not the case. I am a Hermes customer BY EXTENSION because they are carrying goods that I have paid a retailer for.
In case you are fortunate enought to have to deal with these unfriendly people, , the number I got through on today is 0845 6060 500.
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