Ordered a full bathroom suite. From start to finish, service and product excellent.
It's great to see that all poor ratings are followed up with a response form the customer service team.
I so wish i had read these reviews before my purchase. I ordered a new bed approx £1600. Arranged date of delivery. 3 days before delivery a phone call from head office to me asking to arrange date for delivery. Many phone calls later i was informed it was back on for my original date. 30 minutes later they called me again to arrange date for delivery. Unbelievable. Was then advised delivery was unavailable until 1 month later. So i cancelled. And how difficult is that? 7-10 days to process? I proceeded into the Dreams store, and made quite a scene, where i was taken aside by a divisional manager. Refund processed immediately but am still waiting for money 7 days later). The divisional manager advised me he was in store because of staffing difficulties (Dreams Milton Keynes). I think it's company difficulties, and if they carry on like this i would expect them to be next in line for going bust. (are they now being run by administrators?)
I conclude i have been lied to numerous times, never recieved such poor after service and as previously reviewed they are quick enough to take your money but after, what an absolute NIGHTMARE. DO NOT BUY FROM DREAMS.
I urge people please read and consider how many 1star ratings this company have, and how many reviews are removed for 'coarse' language, clearly a lot of frustrated people out there!
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