After being with Three for several years and paying them thousands of pounds, I have decided to terminate my contract with them. So called them and asked for a PAC. The customer service person would do anything but agree to your request for a PAC. He kept bluffing about how good they are and just wouldn't honour my request. So rude! Tried passing my call to other teams. Finally got disconnected. Called again. Got through to another woman. The same! She kept trying to sell me another deal rather than provide me with a PAC. Put me on hold for about ten minutes for no reason. Finally agreed that she'll generate a PAC, but can't give it straightaway. Apparently it will take 24 hours to get one. They will text it to me by the end of the day. That never happened. I waited another day. Called again. Another woman answered. Said she was deeply sorry that I did not receive the PAC. Blamed it on a technical problem. Still started selling me Three again and tried to discourage me from leaving Three. After a lot of effort, she agreed she'll get a PAC. But it will take 4 hours this time. She'll text it to me. Moreover, she will call me as well and make sure I have it. Waited 4 hours, 8 hours and 40 hours! Nothing yet. Checked with Ofcom - they are clear that all mobile operators are obliged to provide PAC straightaway (the most they can take is 2 hours). I am writing to Ofcom and my local MP. Also a complaint letter to Three. Three doesn't give a s**t for their customers. Just knows how to exploit their customers. Never ever will give them my money.
Diana Nikolajeva found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook