Christian Panter´s profile

Reviews (1)

Furniture Point Limited

Cheap good quality product - very poor customer service

We decided to purchase the cambridge oak large sideboard from furniture point as the item was nearly £100 cheaper than most of the online competitors.

We were a little apprehensive after reading the reviews on this site, but as there were good and bad reviews, we were happy to take the hit as even the big retailers have issues.

In summary
Good points
The item was adequately packed and protected upon receipt
The item arrived within 4 days of being ordered - 2 days were the weekend!
The item appears to be very good quality and workmanship and value for money

Bad points
communication and arranging of the delivery.
Initially we did not receive an order confirmation until we called them and we were advised that our email address was conveniently entered incorrectly.....we subsequently received the same email twice!
We emailed them twice to find out when the item would be delivered with no response
We were not contacted AT ALL despite sending further emails, to arrange a suitable delivery date and time - the item was sent out with 1 driver
The item was left on our drive in the rain with no help to move the item indoors - against company policy -Luckily my wife managed to contact a neighbour to assist with moving the item indoors and out of the rain.

If this company improve their customer care and communication, they will be a very good online retailer - currently the customer care and contact is appalling as you can see from reading the reviews.

Expect a rollercoaster ride!

Christian Panter´s profile

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Christian Panter
Male, 1973
United Kingdom