I bought a Kaplan pump. The price was good, and I got a further 10% off, so I was happy. Unfortunately when it arrived the vacuum tube had a small crack in it, and it slowly leaked pressure. I was ok with that until the crack spread and the tube no longer held any pressure. This is when I got in contact. I got a prompt reply from Helen who was very helpful. After sending a photo, she immediately sent out a replacement tube. It arrived next day, I was very impressed by the service. However the replacement tube (not a Kaplan and has a few surface scratches) also does not hold pressure; though I cannot see any cracks. I super-glued the two big splits in the Kaplan tube, and so far it is holding pressure perfectly. Before buying from Sexhealth, I bought two other pumps elsewhere and had to return both. There are clearly some manufacturing issues. As long as the superglue holds, I'm happy enough until I move on to my bigger Colt tube.
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