We ordered a bath with £50 off online but the order failed to complete. We ordered again , in my name this time, the first time was in my husband,s name. A pop up saying confirmation would be sent within 2 hours appeared. No confirmation arrived. A couple of days I rang customer services. No response. I emailed and a lady called and left a voicemail to say both bath purchases had gone through and that she had cancelled the one in my husbands name. I checked the bank statement and 2 payments had been taken, one for £328 and the other for £278. Guess which had been refunded?I rang homebase and spoke to a rather hostile and defensive individual, who eventually said,Oh I,m sorry, the wrong one has been cancelled. She said she couldn't,t remedy the error. I said that I would therefore cancel the existing order too. She said she couldn't,t do that as that order was in my husband,s name. Husband called back and cancelled it. 4 weeks on and we still haven,t been refunded despite numerous phone calls.never ever again. I,m utterly appalled by home bases custom support.
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