Donavan Dirks´ profile

Reviews (1)


Rubbish Service

I booked with Bravofly to go to South Africa for the funeral of my Grandmother. The flight was with BA on Thu 19/07/2012 (BA 0057) - the flight was cancelled due to technical issues with the plane. The flight they offered would only get me to South Africa 2 hours after the funeral, I decided to cancel it and go home (thanks BA). I phoned Bravofly and the representive took my details and siad they would contact me in 10 days - they didn't. I phoned again and the same story - again they didn't contact me. I received and email:

Sent: Wednesday, August 15, 2012 3:00 PM
Subject: Cancellation request 153602487

Dear Glynis Dirks

following your request of cancellation of your reservation nr. 153602487, we would like to kindly inform you that we confirmed the cancellation with the airline.

The estimated refund is ………. GBP, we will transfer this amount to the same credit card used for your reservation as soon as possible.

You will receive a confirmation email as soon as we complete the transaction.

Best regards,

Customer Service Team

That was more than a month ago. Not sure what to do now. BA is of no help, Bravofly are liars - looks like I'll have to use my insurance and in the mean time I'm paying interest on my credit card.

28 September 2012

Reply from

Dear Donavan,

I'm sorry that you have not heard back from our Customer Service Team regarding your refund and are unhappy with our service provided.

We have filed your claim for a refund with the airline and now we must wait for their response on the matter. Regarding the length of time taken to deal with the refund, we are entirely in the hands of the airline and as stated in our terms and conditions (4.2) it can take up to a year - in most cases it does not take this long.

We will process the amount to the card originally used to book with us as soon as the airline processes the refund.

Kind regards, Sofia

Donavan Dirks´ profile

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Donavan Dirks
Eastbourne, United Kingdom