QCS was efficient in the initial setup. £1800 saw me get the 3 huge files filled with every policy and procedure you can think of. As a very small dom care agency it would have been almost impossible to write these before our first inspection, so for that we are grateful. However having worked with the documents for over a year and are now paying £149 per month, I am not too convinced it represents value for money. Nearly all policies have needed editing by myself as they are very geared towards care/residential homes. We have scrapped thier assessment forms altogether and have cobbled one up ourselves. Our service users hated the questions we were asking and the forms were very invasive, way beyond CQC outcomes for needs assessments in dom care.
I do like the principle behind the organisation and the updates now sent as hard copies in the post, but I will be seriously considering not bothering at all next year unless I start to see the support I thought I was paying for in the field in which my company specialises. Generic anything is no good to me. I thought I was paying for tailor made????
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