Mark Grayson´s profile

Reviews (2)

National Shower Spares

Replacement Triton Alfie Shower Head Holder

Excellent price. Fast Delivery. Will definitely use again

Quality Compliance Systems

Expensive, but no other option !!

QCS was efficient in the initial setup. £1800 saw me get the 3 huge files filled with every policy and procedure you can think of. As a very small dom care agency it would have been almost impossible to write these before our first inspection, so for that we are grateful. However having worked with the documents for over a year and are now paying £149 per month, I am not too convinced it represents value for money. Nearly all policies have needed editing by myself as they are very geared towards care/residential homes. We have scrapped thier assessment forms altogether and have cobbled one up ourselves. Our service users hated the questions we were asking and the forms were very invasive, way beyond CQC outcomes for needs assessments in dom care.
I do like the principle behind the organisation and the updates now sent as hard copies in the post, but I will be seriously considering not bothering at all next year unless I start to see the support I thought I was paying for in the field in which my company specialises. Generic anything is no good to me. I thought I was paying for tailor made????

28 September 2012

Reply from Quality Compliance Systems

Dear Mark,

First, thank you for your feedback. Feedback gives us an opportunity to improve the system and service we provide to our customers. It was because of such feedback that we completed a total review and update of the Domiciliary Care system in June of this year, just a few weeks after you renewed your system for another year.

Our system was originally developed for care homes, which is why there were some residual references to them. We have addressed all instances of terminology that was too focussed on care/residential homes and replaced it with appropriate domiciliary care terms. In addition to this we have developed a huge raft of policies that were specifically designed only for our domiciliary care clients. If there are areas that you still think need looking at, then please let us know.

Our customer care team is here to support you. If they can be of any assistance, please give them a call on 0207 138 3078 option 2, or email them on info@ukqcs.co.uk.

We are one of the top compliance management systems in the country and aim to stay that way by making sure that our clients are happy with the service we are providing. I am glad that you have taken a second year with us so that we may have this opportunity to show you the improvements we have made.

Do get in contact so that we might find a way to address tailoring some of your policies more closely for your individual business needs.

Kindest regards,
Mindy Fransen
Business Support Manager
Quality Compliance Systems
mindy.fransen@ukqcs.co.uk
0207 138 3078 option 2

Mark Grayson´s profile

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Mark Grayson
Reviewer
United Kingdom

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