Kelly Richards´ profile

Reviews (1)

Homebase

Bunch of Liars !!!

I ordered wardrobes and drawers from a homebase store on a promotion and was told that they would be with me within 4 weeks latest . Money was taken from my account £700 the day after i placed the order ! 6 weeks later still chasing the wardrobes and drawers after being told on 4 different occaions and by 4 different people that they are in stock and are just waiting for delivery driver to be in my area so anytime in the next few days . Finally after having enough of hearing this same old line for the past few weeks I tell them to put me through to somebody who knows what they are talking about after waiting for 40 mins to get through to customer service i hang up and get through to sales and guess what i am straight through ! Demand to speak to manager and get through to the ONLY person that has been truthful and tells me that they have no stock what so ever and could take another 4-6 weeks . Did not offer any good will gestures or anything for the way I have been treated and lied to and I asked for a refund which could take up to a week or so i am told !!! . Very disappointed in homebase as i shop regularly there but wil not step foot through their door again !!!

Kelly Richards´ profile

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Kelly Richards
Reviewer
1979
United Kingdom

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