Bambino Direct

Stressful and frustrating

Im very layed back and not easily frustrated by bad service, but when I was pregnant i just wanted to sort things. so I went to bambino direct to sort my pram I order it in december knowing I was due end of feb I was fine waiting but middle of feb I expected my pram but i got a phone call saying it wasn't going to get my order for a following two week so I ask to deliver part of my order. long story short I had to cancel part of my order because it was in stock to april I had my baby in feb.
I have placed another order today and payed for next day delivery I keep checking website which states not dispatched and it now 2:13 and i wondering if it will even come today if it doesn't I will definitely NOT order from them again.

02 October 2012

Reply from www.bambinodirect.co.uk

Hi Kirsty,

I'm very sorry to hear about your previous experience when ordering with us last year. I'd like to stress that Bambino Direct is now under new management and our priority has been to vastly improve our customer service. We appreciate and value all feedback from our customers and I'd like to thank you for highlighting the issues.

With regards to your latest order please could you send me your details and sales order number and let me know if you've now received your delivery.

Kind regards,
Laura