I ordered my Yamaha F310 on Wednesday evening at approximately 4pm and was informed that it wasn't in stock but that I would be notified as soon as my order could be completed. I requested that I pick it up in person from the warehouse as no-one would be in to take receipt of it. The following Thursday morning I received a text message informing me that my order would be delivered to my home address the following day. I called Dolphin to query this and spoke to Stephen Atherton, who was more than happy to oblige. He inquired as to the whereabouts of my order and called me back as promised to explain that there had been a mix up at the suppliers, (not Dolphins fault) and that he would keep me posted as to the whereabouts of my order. The next day, (Friday) I received another text message informing me of the 1 hour window in which I could expect my order, I called Stephen Atherton once more and he investigated this further including updating the dispatch information to include the next door neighbours address as an alternative delivery location should the item be mistakenly delivered to my address and not the warehouse. Stephen also promised to keep me posted, true to his word he called once more to inform me that my order had been left next door and offered to deliver my free softcase in person in his way home from work that evening! I've never experienced such obliging staff, it is a credit to Dolphin Music that even when mistakes occur their staff are on-hand to correct the issue and go that extra mile. This is what customer service should be.
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